Know what to expect before you begin.

Intervio conducts a live video interview through an AI interviewer with a visible face, name, and voice. It asks the prepared questions for the role and creates structured materials for the hiring team.

Most interviews take about 20 minutes, with up to 25 minutes allowed. Allow a few extra minutes for the camera and microphone check.

Use a camera-enabled computer or mobile device with a working microphone and a current version of Chrome, Safari, or Edge. Open the link in the full browser rather than an in-app browser. Camera and microphone access are mandatory.

Choose a quiet, well-lit place, close other camera or meeting apps, connect power if needed, and answer in your own words. You do not need to memorize a script.

Yes. Contact your recruiter before starting. You can also email support@intervio.ai for help reaching the right team.

Ask the hiring company before starting if you prefer another selection process. This is separate from requesting a disability accommodation, and the hiring company decides which alternatives it can offer.

The preparation page shows the exact recording state before consent. When recording is on, the hiring team may review the full video and answer clips. When it is off, your camera is still required for the live video conversation.

A completed, scoreable interview produces a transcript, AI-generated scorecard, summary, question-level evidence. When recording is enabled, it can also produce a video recording and answer clips. The review page explains when an interview ended too early to score.

The scorecard considers the content of your answers against the role criteria, including relevant experience, examples, evidence, completeness, clarity, and concision.

Intervio does not create faceprints or voiceprints and does not score appearance, facial expression, accent, vocal tone, clothing, or background. Automated scoring uses the content of the transcript and the role-specific criteria.

Intervio does not use candidate interview data to train models it owns. Third-party AI providers process data to run the service under their own terms and account controls, so Intervio does not make a blanket zero-retention claim across every provider.

No. Intervio conducts the conversation and organizes evidence. People at the hiring company review the materials and decide what happens next. You may ask the hiring company for human review.

Authorized workspace members can review interview materials. A recruiter can also share an interview summary, the full conversation transcript, and up to four selected answer clips with one external recipient. The recipient must verify the invited email address; access lasts up to 14 days and can be revoked. The full interview recording is not included in that shared brief. Intervio and its service providers process data as needed to deliver, secure, and support the service. Candidate interviews are not published publicly through Intervio.

Yes. Ask naturally, just as you would in a human interview. A request to repeat or clarify does not count against you.

No. Natural pauses or restarts are not scored on their own. The scorecard focuses on the job-related content of your completed answers.

The preparation page checks both devices without consuming the invitation. Follow its recovery steps and retry. If a live session ends unexpectedly, contact the recruiter before using another link.

A completed or submitted interview cannot be restarted from the same link. If a technical problem prevented a fair interview, ask the recruiter to review what happened and decide whether to send a new invitation.

The hiring company decides what score, feedback, or next-step information it shares with candidates.

The email and preparation page show the exact deadline. Invitations are normally available for 21 days and require a new link after expiry.

Start remains disabled until both required devices pass and you acknowledge the disclosure. The invitation is consumed only after the devices connect successfully to the interview room.

We delete interview recordings after 30 days. Other interview materials follow the hiring company's instructions and may have a different retention period.

Use the permanent-deletion option after a completed interview, contact the hiring company about its hiring record, or email support@intervio.ai. The Privacy notice explains the deletion scope and provider or backup limits.